COVID-19 Statement (Updated 6.1.20)

Our New Policies: 

  • We have an updated 24-hour cancellation policy that allows anyone with symptoms or previous contact to reschedule without having to pay the cancelation fee.

  • When you arrive for your appointment we will ask you about symptoms, and if you’ve been in contact with any positive cases of COVID-19 within the last two weeks.

  • Please text the office when you arrive and wait in your car until we call you to enter.

  • We are requiring masks to be worn by everyone who comes to the studio. Please bring your own mask. Please Note: the mask may be removed in the treatment room when receiving service. We’re allowing clients to choose due to respiratory issues and other health concerns.

  • We have new safety precautions that include leaving enough time between appointments to properly sanitize all surfaces between each client.

  • To limit the number of people in our space we ask that no one accompany you to your appointment. Unless you need physical assistance, or you are with a minor being treated.

  • We've implemented no-touch payments.

  • In-Home sessions now require a little more from the client. You will have to provide your own linen and pillows and have a symptom free household.

  • If you are in the at-risk population for contracting COVID-19, we can either book an in-home session for you or schedule your appointment when there are no other clients in.

  • All massage gift certificates purchased during our COVID-19 mandatory shut down will expire 2 years from our reopen date of May 20, 2020.

  • Any gift certificates or packages that expired March 18 - May 20, during our COVID-19 shut down, are now valid 4 months from their expiration date.

We are still an appointment-only business, please call us or book online to schedule!

Our reception hours are still the same. View them at the bottom of this page.


Yogi Gold Services are still available with DayBreak Yoga 

For more detailed information, visit their website here.


Other Best Practices to Keep In Mind

This list of five safety procedures to put in place immediately was provided to MASSAGE Magazine by Werner, author of A Massage Therapist’s Guide to Pathology, 7th ed.


1. Handwashing is the first, foremost and fiercest protection from spreading this infection. As massage therapists, we probably wash our hands more than most people. Doesn’t matter, do it more. Step up your handwashing game, and you’ll have the added benefit of limiting COVID-19, flu and other hand-borne cooties in your world. (Read “Prevent the Spread of Coronavirus & Other Pathogens.”)

2. COVID-19 typically isn’t easily spread through airborne particles. Instead it is more likely to be transmitted through touching contaminated surfaces and then touching your eyes, nose or mouth.

What this means is we can demonstrate our dedication to hygiene and safety by cleaning not only our table and massage equipment, but also our doorknobs, light switches, cellphones, keyboards and anything else we or our clients touch. (Maybe do it so that clients can see you in action. This not only shows them you know how to take care of your environment, it may also prompt them to take similar actions with their own environments.)

3. COVID-19 does not appear to cause serious disease in most younger people who are fundamentally healthy. For people with autoimmune or chronic lung problems, this is a different situation.

The best option for now is to ask clients to reschedule if they or anyone in their circle of acquaintance are sick. Consider not charging for this rescheduling—that is just a disincentive for people to tell you the truth.

4. Take excellent care of your own health. This is not the time to push your limits for getting enough sleep or eating healthy food. Invest in your own wellbeing so you can be the resource your clients need.

Avoid panicking, and get your information from credible sources. The World Health Organization and the CDC are good sources for up-to-date information.


What Not to Do: 3 Things

According to Werner, this is what not to do:

1. Don’t panic. It doesn’t help anyone, least of all your clients.

2. Don’t use face masks, they don’t help, unless you’re sick already. And if you are, stay home and away from others.

3. Don’t neglect your own health and self-care.

According to the CDC, coronavirus (COVID-19) symptoms include fever, cough and shortness of breath, and may appear two to 14 days after exposure.

Effective Cleaning Procedures

Properly cleaning your treatment room can make a significant difference in the health and safety of your clients, said Hastings.

“In addition to standard between-client cleaning tasks such as providing fresh linens and blankets, wiping your table and appropriate tools,” she said, the following areas should also be included in your sanitizing procedures:

• Door handles inside and out; toilet handle; faucet

• Hot towel cabinet door

• Product containers

• Massage stool

• Light switches

• Cell phone/iPad/computer

• Pens

• Counters

• Clipboards

“In addition to thorough hand washing between clients, it is a great idea to ‘gel-in’ upon entering your treatment room and prior to placing your hands on the client,” Hastings said. “Clients will appreciate this extra step and will be encouraged to ‘gel-out’ before leaving.”

Holistic Massotherapy & Wellness will be implementing the above policies and recommendations in all services to maintain a healthy & contamination free environment. Questions can be directed to raven@hmwcleveland.com